How Customer Service has Evolved

It used to be that back in the day, if you complained about the food in a restaurant or poor service in a place of establishment, the manager would first apologize from top to bottom then try to get back in your good graces.

The customer's satisfaction was key becuause if the customer was happy with your business he/she in turn would bring you more business as well as be a repeat customer.

Now, the novelty has worn off. It seems as though businesses are less concerned with keeping their customers happy and more concerned with recruiting new customers.

A written letter to the manager/supervisor was taken with the utmost seriousness. An apology would usually follow and would encourage the customer to continue shopping at the place of establishment. If the company was really nice the individual would be compensated with a discount or a free item.

I must say that I have gone the letter writing route and saw that this method lacked results for me personally. Companies could only offer me a,"We are truly sorry about this," but don't go beyond that.

So, where has customer service gone? Out the window.