What's Proper Etiquette When You Receive Poor Customer Service?

I was watching ABC's "The View" the other day and the ladies were discussing what to do when you receive bad customer service. This got me thinking about what is the "proper" thing to do when a customer feels slighted?

The ladies, specifically were discussing what to do when you receive a bad haircut. Star Jones had asked do you pay when you receive a bad haircut? Meredith Vieira immediately said yes that you should pay for the service even though you are upset. Elisabeth Hasselbeck agreed. It's hard to call it.

Some would say the right thing to do is pay even even if you are disgruntled and just never go back. I know many women who have done this. Their hair was cut either too short or had the wrong dye put in and silently suffered and paid the price. Others, would have fought tooth and nail for some discount off or a free service done next time around or something. Truthfully, that is what an establishment should do to keep their customers content especially, if they messed up. Part of it though, is customers need to speak up when they feel they have been wronged.

Let's say for instance you order some Chinese food and it arrives an hour after you placed the call. If you know that they are notorious for being sticklers for time, you as the customer, need to pick up the phone and complain. Take your complaint a step further and ask for the manager. A good manager should apologize and tell you why you have been waiting so long, be it they are short staffed or have new drivers or what have you. Customers like to be informed. The problem arises when then establishment doesn't care when the customer is ticked off. In that regard, you should take your business elsewhere and don't forget to tell all your friends to boycott that establishment.