Customer Service

How Long is Too Long to Wait?

One night last week, I made the mistake of stopping in a McDonald's restaurant. I only ordered two items but it took about 20 minutes to finally get my food.

Submitted by Myrlande Davermann on December 6, 2005 - 2:22am.

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Why Don't Companies Ever Tell You When You are Overpaying?

My sister realized just recently that she was overpaying for her car insurance. She only found this information out though once she decided to call customer service to call about a payment that she had to make.

Submitted by Myrlande Davermann on December 4, 2005 - 6:32pm.

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Mystery Shopping

There are many opportunities out there for those who want to shop, eat and get paid for it. This is what is known as mystery shopping.

Submitted by Myrlande Davermann on December 4, 2005 - 5:34pm.

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Customers Foot the Bill for Calls Made On Lost Cell Phones

I was startled to see this article on CBS News.com which reported that customers have to foot the bill for calls made on lost cell phones.

Submitted by Myrlande Davermann on November 22, 2005 - 2:29am.

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What's Proper Etiquette When You Receive Poor Customer Service?

I was watching ABC's "The View" the other day and the ladies were discussing what to do when you receive bad customer service.

Submitted by Myrlande Davermann on November 21, 2005 - 7:50am.

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Rewards Cards

The idea of rewarding customers for supporting an establishment is a way to acknowledge their business as well as to keep them coming back.

Submitted by Myrlande Davermann on November 20, 2005 - 9:44am.

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How Customer Service has Evolved

It used to be that back in the day, if you complained about the food in a restaurant or poor service in a place of establishment, the manager would first apologize from top to bottom then try to get back in your good graces.

Submitted by Myrlande Davermann on November 15, 2005 - 12:05am.

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Giving Back is the Gift of Giving

The MTA is in a rather giving mood as its site claims that it is offering holiday discounts.

Submitted by Myrlande Davermann on November 14, 2005 - 8:46am.

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Great Expectations, more like Shattered Dreams

Customers have found that this dating service has not lived up to its name.

Submitted by Myrlande Davermann on November 14, 2005 - 7:54am.

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Citibank Student Loan Corporation

I have a friend who told me to blog this subject for her. She noticed two things about Citibank Student Loan Corporation.

Submitted by Myrlande Davermann on November 7, 2005 - 7:57am.

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Online Shopping-Why I Don't Do it For One Particular Store

I try to be a bargain hunter when I shop and I do it for supermarkets to designer stores. I made the error in ordering online from Kenneth Cole one day.

Submitted by Myrlande Davermann on November 7, 2005 - 7:35am.

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Lacking in Languages

There was an article that I read last week in the free paper Metro that stated that the safety advertisements and the subway evacuations posted on trains and in the subway were not translated in enough languages for the diverse number of riders.

Submitted by Myrlande Davermann on November 7, 2005 - 3:20am.

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Dialing 411 Comes with a Price

Those 3 little numbers come with a hefty price.

Submitted by Myrlande Davermann on November 1, 2005 - 12:17am.

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Press 1, Press 2 , Press 3...

I just found it interesting that today when I called a magazine inquiring about an individual's title for an internship I was given the riggamaroll with the automated phone system.

Submitted by Myrlande Davermann on October 31, 2005 - 11:42pm.

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Can We All Get On the Same Page?

If anybody was trying to get home today around 5:00, then they understand the level of chaos around the West 4th station.

Submitted by Myrlande Davermann on October 31, 2005 - 11:23pm.

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